Privacy Policy

1. What information we collect

• Name, phone number, and email address
• Pickup and drop-off addresses
• Payment information (processed securely by Stripe — we do not store full card numbers)
• Flight details and special requests
• Children’s ages and weights (only when child seats are requested)
• IP address and browser data (via Google Analytics and cookies)
• Dash-cam footage inside and outside the vehicle (for safety and insurance purposes)

2. How we use your information

• To confirm and operate your transfer
• To communicate with you, including booking confirmations, updates, and reminders
• To process payments and issue receipts
• To comply with Passenger Transportation Board licensing and insurance requirements
• To improve our website and services
• To protect the safety of passengers, drivers, and vehicles, including through dash-cam footage

3. Who we share your information with

• Our drivers, including your name, phone number, pickup address, and special requests
• Our payment processor, Stripe, which is based in the USA
• Cloud services, including Google Workspace and booking software, which may store data outside Canada
• The Passenger Transportation Board of British Columbia when required
• Law enforcement or insurance companies when legally required

4. How long we keep your data

• Booking and payment records: 7 years (Canada Revenue Agency requirement)
• Dash-cam footage: a maximum of 30 days, overwritten automatically unless an incident occurs
• Email and phone information used for marketing: until you unsubscribe

5. Your rights under PIPA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally permitted
• Withdraw consent for marketing communications at any time

6. Security & breach notification

We use industry-standard encryption and security measures. In the unlikely event of a privacy breach, we will notify affected individuals and the Office of the Information and Privacy Commissioner for British Columbia as required by law.

7. Cookies & analytics

Our website uses cookies and Google Analytics to improve user experience. You can disable cookies in your browser settings.

8. Children’s privacy

We only collect children’s information, such as age and weight, when necessary to provide legally required child seats. This information is deleted after the trip.